curl --request PATCH \
  --url https://app.papelship.com/api/v1/tickets/{id} \
  --header 'Content-Type: application/json' \
  --header 'x-api-key: <api-key>' \
  --header 'x-store-hash: <api-key>' \
  --data '{}'

const options = {
  method: 'PATCH',
  headers: {
    'x-api-key': '<api-key>',
    'x-store-hash': '<api-key>',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({})
};

fetch('https://app.papelship.com/api/v1/tickets/{id}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

import requests

url = "https://app.papelship.com/api/v1/tickets/{id}"

payload = {}
headers = {
    "x-api-key": "<api-key>",
    "x-store-hash": "<api-key>",
    "Content-Type": "application/json"
}

response = requests.patch(url, json=payload, headers=headers)

print(response.text)

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://app.papelship.com/api/v1/tickets/{id}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "PATCH",
  CURLOPT_POSTFIELDS => json_encode([
    
  ]),
  CURLOPT_HTTPHEADER => [
    "Content-Type: application/json",
    "x-api-key: <api-key>",
    "x-store-hash: <api-key>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://app.papelship.com/api/v1/tickets/{id}"

	payload := strings.NewReader("{}")

	req, _ := http.NewRequest("PATCH", url, payload)

	req.Header.Add("x-api-key", "<api-key>")
	req.Header.Add("x-store-hash", "<api-key>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

{
  "success": true,
  "ticket": {
    "id": "aB3dE5gH7jK9mN1p",
    "object": "ticket",
    "number": 412,
    "title": "Key not working",
    "category": "technical",
    "status": "open",
    "customer_email": "<string>",
    "created_by": "customer",
    "message_count": 123,
    "last_sender": "customer",
    "last_message_at": "2026-10-04T12:00:00.000Z",
    "last_reply_at": "2026-10-04T12:00:00.000Z",
    "created_at": "2026-10-04T12:00:00.000Z",
    "updated_at": "2026-10-04T12:00:00.000Z",
    "messages": [
      {
        "id": 123,
        "sender": "customer",
        "sender_email": "<string>",
        "content": "<p>Thanks, sent a new key.</p>",
        "video_urls": [
          "<string>"
        ],
        "internal_note": false,
        "created_at": "2026-10-04T12:00:00.000Z"
      }
    ],
    "order_summary": {
      "orders": 123,
      "paid_orders": 123,
      "paid_cents": 123,
      "currency": "<string>",
      "last_order_at": "2026-10-04T12:00:00.000Z",
      "recent": [
        {
          "id": "<string>",
          "status": "<string>",
          "total_cents": 123,
          "currency": "<string>",
          "created_at": "2026-10-04T12:00:00.000Z"
        }
      ]
    }
  }
}

{
  "success": false,
  "code": "INVALID_API_KEY",
  "error": "Invalid API Key",
  "request_id": "req_7YbK2mQ9xP1cRt4v"
}

{
  "success": false,
  "code": "INSUFFICIENT_SCOPE",
  "error": "This API key needs the orders:write permission",
  "request_id": "req_7YbK2mQ9xP1cRt4v"
}

{
  "success": false,
  "code": "NOT_FOUND",
  "error": "Invoice not found",
  "request_id": "req_7YbK2mQ9xP1cRt4v"
}

{
  "success": false,
  "code": "INVOICE_PAID",
  "error": "A paid order cannot be cancelled. Refund it instead.",
  "request_id": "req_7YbK2mQ9xP1cRt4v"
}

{
  "success": false,
  "code": "VALIDATION_FAILED",
  "error": "customer_email must be a valid email address",
  "request_id": "req_7YbK2mQ9xP1cRt4v"
}

{
  "success": false,
  "code": "RATE_LIMITED",
  "error": "Too many requests. The limit is 300 requests per minute per key.",
  "request_id": "req_7YbK2mQ9xP1cRt4v"
}